Whereas the Province of British Columbia does not have reliable modernized call for service systems or channels for the Ministry of Environment Report All Poacher and Polluters RAPP Line, the Ministry of Agriculture and Food, the Agricultural Land Commission, or the Ministry of Transportation and Infrastructure; And whereas the lack of a reliable call for service system or channels creates public confusion, frustration, and safety concerns over service level expectations due to a lack of communication regarding queue status, outcome of reporting feedback, or additional follow-up: Therefore be it resolved that UBCM ask the provincial government to modernize call for service systems by implementing a variety of contact channels, including digital interfaces, and establish service level expectations amongst the Ministry of Environment, the Ministry of Agriculture, the Agricultural Land Commission, and the Ministry of Transportation and Infrastructure to support customer service.
